Privacy Policy

Effective date: Feb 27, 2026

1) Purpose of This Policy

This Privacy Policy explains how we collect, use, share, and protect information when you visit this website or contact us through it.

2) Important Note About Therapy Services, HIPAA, and Clinical Records

This website is primarily informational. If you contact us through the website, the information you submit may not be considered protected health information (“PHI”) under HIPAA until it is received and stored within our clinical record system (if applicable).

If you become a client, you will receive separate intake, consent, and privacy documents that govern how clinical information is handled, including confidentiality requirements under applicable law.

3) Information We Collect

A. Information you choose to provide

When you contact us through the website (for example, by contact form, email link, or phone), you may provide:

  • Name

  • Email address and/or phone number

  • The content of your message (what you choose to share)

B. Information collected automatically

When you browse the website, we may automatically collect:

  • IP address

  • Device and browser type

  • Approximate location (city/state) derived from IP

  • Pages visited, time spent on pages, referring/exit pages

  • Cookies or similar technologies (see Section 6)

C. No online scheduling

We do not collect appointment information through an online scheduler on this website. Appointments are requested by contacting us directly.

4) How We Use Your Information

We may use information to:

  • Respond to your inquiry and communicate with you

  • Determine whether services may be a fit and discuss next steps

  • Improve the website’s performance and usability

  • Maintain website security and prevent misuse

  • Comply with legal, ethical, or professional obligations

5) When We Share Information

We do not sell your personal information.

We may share information only in limited circumstances, such as:

  • Service providers who help operate the website (website hosting, form delivery, email services, analytics), who process data only to provide services to us

  • Legal and safety reasons if required by law (e.g., subpoena/court order) or if necessary to protect rights, safety, and security, consistent with applicable law

If you become a client, sharing of clinical information is governed by professional confidentiality rules, informed consent, and applicable law.

6) Cookies, Analytics, and Tracking

This website may use cookies and similar technologies for:

  • Essential site functionality

  • Website analytics to understand general traffic and improve the site

You can control cookies through your browser settings. If your site uses a cookie banner/consent tool, you can also manage preferences there (if enabled).

7) Communications, Forms, and Email

If you contact us via a website form or email:

  • Please do not include sensitive clinical details in a general contact form or standard email.

  • We may respond using the contact information you provide.

While we use reasonable safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8) Telehealth (Limited)

Telehealth may be offered on a limited basis when appropriate. If telehealth is used, additional privacy practices and consents may apply depending on the platform and legal requirements. If you become a client and telehealth is offered, we will provide the relevant consent and privacy information.

9) Data Security

We take reasonable administrative, technical, and physical steps to protect information collected through the website. However, website and email communications cannot be guaranteed as fully secure.

10) Data Retention

We retain website inquiry information only as long as reasonably necessary to respond to you and maintain appropriate records, unless a longer retention period is required or permitted by law. If you become a client, clinical record retention is governed by separate policies and applicable law.

11) Your Choices and Rights

Depending on your location and applicable law, you may request to:

  • Access, correct, or update personal information you submitted through the website

  • Request deletion of certain information (subject to legal/ethical requirements)

To make a request, contact: tammy@twstarkey.com

12) Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children through the website. If you believe a child has provided information, contact us so we can delete it.

13) Third-Party Links

This website may include links to third-party websites (resources, articles, directories). We are not responsible for the privacy practices of those sites.

14) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15) Contact

If you have questions about this policy or your information, contact: Tammy

Email: tammy@twstarkey.com
Phone: 612-940-8562